Maggie Ozan-Rafferty

Global Practice Leader, Healthcare
Gallup Poll

Maggie Ozan-Rafferty joined Gallup in 2007 as Global Practice Leader, Healthcare. Maggie is responsible for leading research and strategic development, technology innovation, marketing, and client relationship management for Gallup’s Healthcare Practice worldwide. She specializes in customer and employee engagement, strengths-based selection and development, and comprehensive organizational improvement for Gallup’s healthcare clients.

Maggie has more than 20 years experience in the healthcare industry and has provided consultative services for many healthcare organizations, including major academic medical centers, large community hospitals, rural organizations, and physician offices. She has also served as the national director of patient care services with a Fortune 500 management services firm. In this role, she facilitated consulting engagements focused on patient care re-engineering initiatives with clients across the United States and provided consultative services for international customers.